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Who is responsible for SaaS orchestration systems in a public cloud environment?

  1. Customer

  2. Provider

  3. Automation vendor

  4. DevOps

The correct answer is: Provider

In a public cloud environment, the provider is typically responsible for Software as a Service (SaaS) orchestration systems. This is because the provider owns and manages the infrastructure and services being delivered, including the orchestration tools that help manage, automate, and optimize the deployment of applications. SaaS orchestration involves integrating various application services, managing their interdependencies, and ensuring that they function smoothly together. The provider ensures that these services are available, maintained, and adequately supported to meet user demands. While the customer may have some responsibility regarding the use of the service or the management of their data within the SaaS application, the overall orchestration and operational management are handled by the provider. This allows customers to focus on leveraging the application capabilities without needing to concern themselves with the underlying orchestration processes. Automation vendors and DevOps teams may play significant roles in the ecosystem, but they do not typically have the same level of responsibility for the orchestration systems used in the public cloud as the service provider does.