CompTIA Cloud+ Practice Test

Incident reports typically include which of the following?

1. SLAs

2. Scaling

3. Support engagements

4. Outages

The correct answer is: Outages

Incident reports are fundamental documents used in IT and cloud environments to capture details about disruptions or failures in services. These reports provide an account of what happened during an incident, how it was managed, and the impact it had on operations. Outages specifically refer to instances when a service or system is unavailable, which is often one of the primary subjects of an incident report. By detailing the nature of an outage, the report helps organizations understand the cause, duration, and effects. This information is vital for post-incident analysis and for implementing improvements to prevent future outages. The other choices, while related to cloud management and operations, do not directly pertain to what incident reports typically include. Service Level Agreements (SLAs) outline expected service performance but do not describe specific incidents. Scaling refers to adjusting resources in the cloud to handle demand and is not a focus of incident reporting. Support engagements involve interactions with support teams but do not summarize incidents' specific details. In contrast, detailing outages provides actionable insights for ongoing operations and organizational learning.